Our agreements with you and how we handle your data.
By accessing, using, or creating content through Mulu Sites (the "Service"), you ("you", "your", or "User") agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and our Acceptable Use Policy, all of which are incorporated herein by reference. If you do not agree to all of these Terms, you must not access or use the Service.
Mulu Sites is operated by Mulu Code LLC ("Company", "we", "us", "our"), a Michigan limited liability company. Our contact address for legal matters is hi@mulusites.com. These Terms constitute a legally binding agreement between you and the Company. By using the Service, you represent and warrant that you have the legal capacity and authority to enter into this agreement.
PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS (SEE SECTION 18).
You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to use the Service. By using the Service, you represent and warrant that you meet this age requirement. If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" shall refer to such entity.
We reserve the right to request proof of age or identity at any time and to refuse service to anyone who cannot verify eligibility.
Mulu Sites is a web-based AI-powered immersive website builder. Users describe a website in plain English, and the Service generates stunning, deploy-ready websites with rich AI visuals and scroll animations. The Service includes, but is not limited to:
The Service is provided on an "as-is" and "as-available" basis. We make no guarantee that any particular feature, functionality, or integration will remain available, unchanged, or compatible with your specific use case at any time.
We reserve the right, at our sole discretion, to modify, amend, or replace these Terms at any time. We will provide notice of material changes at least 30 days before they take effect by posting the updated Terms on our website and/or via in-app notification or email. The "Last updated" date at the top of these Terms indicates when the latest revisions were made.
Your continued use of the Service after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service immediately.
We also reserve the right to modify, suspend, discontinue, or restrict access to all or any part of the Service at any time, with or without notice, for any reason or no reason, without liability to you or any third party. This includes, without limitation, changes to features, functionality, pricing, availability, AI model availability, hosting infrastructure, and third-party integrations.
To access certain features, you must create an account. You agree to:
You may not share your account with any other person or allow others to access the Service using your credentials. You may not create multiple accounts to circumvent limitations, bans, or restrictions. We reserve the right to disable, suspend, or terminate any account at any time, for any reason, including but not limited to violation of these Terms.
We are not liable for any loss or damage arising from your failure to maintain the security of your account.
The Service is offered as part of unified paid plans that cover both Mulu Sites and Mulu Code, starting at $20 per month (Starter). Each plan includes a monthly AI credit allowance that can be used for site generation, AI visuals, and editing. Full tier details, including features, storage limits, bandwidth, and credit amounts, are available on the Pricing page.
Payments are processed through Stripe. By providing payment information, you authorize us to charge the applicable fees to your designated payment method. You are responsible for all charges incurred under your account, including applicable taxes.
Automatic Renewal: Your subscription automatically renews each billing cycle (monthly) at the then-current price until you cancel. During signup, you will be asked to separately and expressly consent to automatic renewal billing, including the renewal price and billing frequency, before your subscription begins. We will send you a reminder of your auto-renewal terms, including the current price and instructions for cancellation, at least annually and before any price increase takes effect. If we increase the subscription price, you will be notified at least 30 days in advance and given the option to cancel before the new price applies. You may cancel at any time through your account settings, and your access will continue through the end of your current paid billing period.
Payment Failure: If your payment method is declined, we will attempt to process the charge up to 3 times over 7 days. During this grace period, your access to the Service continues. If payment cannot be collected after the grace period, your account will be downgraded and published sites may be suspended until payment is resolved.
All fees are non-refundable except where required by applicable law. We do not provide refunds or credits for partial months of service, unused AI credits, unused storage, or unused features. Wallet balances and prepaid credits are non-refundable and non-transferable. For users in the European Economic Area, you may have a 14-day cooling-off period for new subscriptions; by using the Service immediately after subscribing, you expressly consent to waive this right.
We reserve the right to change our pricing, fees, and billing practices at any time upon 30 days' prior notice via email and/or in-app notification. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You retain all ownership rights to the websites, text, graphics, layouts, and other content you create using the Service ("User Content"). We do not claim any ownership over your User Content.
By using the Service, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, serve, cache, deliver via CDN, display, and transmit your User Content solely as necessary to provide the Service to you and to make your published sites accessible to their intended audiences. This license terminates when you delete your content or close your account, except for reasonable backup copies, cached copies on CDN nodes that have not yet expired, and as required by law.
You are solely responsible for your User Content and any consequences of creating, publishing, sharing, or deploying it. You represent and warrant that you have all rights, licenses, and permissions necessary to grant us the above license and that your User Content does not violate any third party's rights.
AI-Generated Content: Websites, code, copy, and layouts generated by AI models through the Service are provided for your use. However, AI-generated content may inadvertently reproduce patterns found in the AI model's training data. You are solely responsible for reviewing, testing, verifying, and ensuring that all content you publish complies with applicable laws and does not infringe any third-party intellectual property rights. We make no representations or warranties regarding the originality, accuracy, security, or fitness of AI-generated content for any particular purpose.
AI-Generated Visuals: AI visuals (images, videos, dynamic backgrounds, and brand-specific imagery) are generated by third-party generative AI providers. Generated visuals may inadvertently resemble existing copyrighted works, trademarks, or real individuals. You are solely responsible for reviewing all generated visuals for appropriateness, accuracy, and legal compliance before publishing them on your site. We do not provide indemnification for intellectual property infringement claims arising from AI-generated visuals.
Copyright Uncertainty: Under current U.S. Copyright Office guidance, works generated entirely by AI without meaningful human creative input may not be eligible for copyright protection. You should be aware that purely AI-generated websites, code, copy, or visuals may have limited or no copyright protection. We recommend exercising meaningful creative direction, selection, and arrangement of AI-generated output and consulting with a qualified attorney if copyright protection is important to your use case.
The Service allows you to publish websites to our hosting infrastructure. Sites are deployed to subdomains at sitename.mulusites.com, with custom domain support available on paid plans. You agree that:
We reserve the right to set and enforce resource limits, including but not limited to bandwidth, storage, number of published sites, and number of custom domains, at any time with or without prior notice. Sites that exceed their plan's resource limits may be throttled or temporarily suspended.
You agree not to use the Service to:
Violations may result in immediate termination of your account, removal of all published sites, and forfeiture of any prepaid credits.
The Service routes AI requests through OpenRouter, a third-party AI model gateway, to access models from providers including Anthropic, OpenAI, Google, xAI, Meta, MiniMax, Moonshot, Zhipu, DeepSeek, Kwaipilot, Alibaba (Qwen, served from Singapore/China — disclosed as a non-US exception), and others. Mulu intends to route restricted models only through approved US-based inference providers where supported; some models may be unavailable under that policy. You acknowledge and agree that:
Your use of AI models is also governed by each provider's own terms. You are responsible for reviewing and complying with the applicable provider's usage policies.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and share your information. By using the Service, you consent to our data practices as described in the Privacy Policy.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WE DO NOT WARRANT THAT (A) THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (D) AI-GENERATED WEBSITES, CODE, COPY, VISUALS, OR OTHER CONTENT WILL BE ACCURATE, COMPLETE, ORIGINAL, NON-INFRINGING, OR SUITABLE FOR ANY PURPOSE; (E) PUBLISHED SITES WILL REMAIN AVAILABLE OR ACCESSIBLE AT ALL TIMES; OR (F) THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR YOUR NEEDS.
YOU USE THE SERVICE AT YOUR OWN RISK. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE, LOSS OF DATA, LOSS OF REVENUE, OR OTHER HARM THAT RESULTS FROM YOUR USE OF THE SERVICE OR FROM SITES YOU PUBLISH THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, SITE DOWNTIME, LOSS OF VISITORS OR TRAFFIC, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company and its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising from or relating to: (a) your User Content, including all websites you publish through the Service; (b) your willful violation of these Terms or applicable law; (c) your violation of any third-party right, including any intellectual property, privacy, or publicity right; (d) any sites you publish through the Service that cause harm to visitors or third parties; (e) any claims arising from AI-generated visuals or content that you publish; or (f) your use of the Service in a manner not authorized by these Terms.
This indemnification obligation does not apply to damages arising from our gross negligence, willful misconduct, or breach of our own obligations under these Terms. For consumers residing in the European Economic Area, United Kingdom, or Switzerland, this indemnification obligation applies only to the extent permitted by the mandatory consumer protection laws of your jurisdiction.
Termination by Us for Cause: We may suspend or terminate your access to the Service immediately, without prior notice, if you engage in any of the following: (a) material breach of these Terms, the Privacy Policy, or the Acceptable Use Policy; (b) illegal activity; (c) activity that poses a security risk to the Service or other users; or (d) non-payment after the grace period described in Section 6.
Termination by Us for Non-Material Breach: For non-material breaches, we will provide you with written notice and a 14-day cure period to remedy the breach before suspending or terminating your account.
Termination by Us Without Cause: We may terminate your account without cause upon 30 days' prior written notice. In this case, we will provide a pro-rata refund of any prepaid subscription fees for the unused portion of your billing period and refund any remaining wallet balance, less any outstanding charges.
Upon termination for cause:
You may terminate your account at any time through your account settings or by contacting us at hi@mulusites.com. Upon voluntary termination, your access continues through the end of your current paid billing period. Published sites will remain live until the end of your billing period, after which they will be taken offline. No refunds will be provided for partial billing periods, but remaining wallet balances will be refunded less any outstanding charges.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Michigan, and you consent to the personal jurisdiction and venue of such courts.
EEA, UK, and Swiss Consumers: If you are a consumer residing in the European Economic Area, United Kingdom, or Switzerland, nothing in these Terms shall deprive you of the protection afforded by the mandatory consumer protection laws of your country of residence. You retain the right to bring legal proceedings in the courts of your country of residence. Any mandatory provisions of local law that cannot be waived by contract shall apply regardless of the governing law chosen above.
We respect the intellectual property rights of others and expect our users to do the same. If you believe that content on a site published through the Service infringes your copyright, you may submit a takedown notice to our designated DMCA agent at hi@mulusites.com containing:
Counter-Notification: If you believe your published site content was removed in error, you may submit a counter-notification with your contact information, identification of the removed material, a statement under penalty of perjury that removal was a mistake, and consent to jurisdiction. We will forward counter-notifications to the original complainant.
Repeat Infringers: We will terminate the accounts of users who are repeat infringers in appropriate circumstances. Sites associated with repeat infringement will be permanently removed.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (collectively, "Disputes") will be resolved through binding individual arbitration rather than in court, except that: (a) either party may seek injunctive or equitable relief in court for intellectual property infringement or misappropriation; and (b) either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.
CLASS ACTION WAIVER: YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and the Company agree otherwise, the arbitrator may not consolidate or join more than one person's or party's claims.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in Michigan or at another mutually agreed location. The arbitrator's decision will be final and binding.
30-Day Opt-Out: You may opt out of this arbitration agreement by sending written notice to hi@mulusites.com within 30 days of first accepting these Terms. If you opt out, you and the Company agree to submit to the exclusive jurisdiction of the courts in Michigan.
International Users: This arbitration agreement and class action waiver do not apply to consumers residing in the European Economic Area, United Kingdom, or Switzerland, where mandatory consumer protection laws prohibit such provisions. If you are a consumer in these jurisdictions, disputes will be resolved in the courts of your country of residence in accordance with applicable local law. For EU consumers, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Entire Agreement: These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
Assignment: You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure: We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, labor disputes, government actions, power failures, internet disturbances, or third-party service provider failures.
Notices: We may send you notices via email to the address associated with your account, via in-app notification, or by posting to our website. You may send notices to us at hi@mulusites.com.
We are committed to making the Service accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and applicable accessibility laws, including the Americans with Disabilities Act (ADA) and the European Accessibility Act (EAA). If you experience any accessibility barriers when using the Service, please contact us at hi@mulusites.com so we can work to address the issue.
Questions about these Terms? Contact us at:
Mulu Code LLC ("Company", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and share information when you use Mulu Sites, our web-based AI-powered immersive website builder, including all associated services, hosting infrastructure, and website (collectively, the "Service"). We are committed to collecting only the minimum amount of personal data necessary to provide the Service (data minimization).
Data Controller: For the purposes of the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and applicable data protection laws, the data controller is Mulu Code LLC, reachable at hi@mulusites.com.
By using the Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, you must not use the Service.
We use collected information to:
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the EU General Data Protection Regulation (GDPR) and/or the UK General Data Protection Regulation (UK GDPR) on the following legal bases:
When you use AI features to generate or edit sites:
You should not include sensitive personal information, passwords, API keys, secrets, or confidential business data in prompts or site descriptions submitted to the Service.
When you publish a site through the Service, you should be aware that:
You are responsible for ensuring that any personal data displayed on your published sites complies with applicable privacy laws, including obtaining necessary consents from individuals whose information you publish.
We share your information only in the following circumstances:
We do not sell your personal information to third parties. We do not share your information for advertising purposes.
We implement appropriate technical and organizational measures to protect your information, including:
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will:
We retain your information for as long as your account is active or as needed to provide the Service. After account deletion:
Published sites remain publicly accessible until you unpublish or delete them, or until your account is terminated for policy violations. We may retain certain data beyond these periods as required by law, to resolve disputes, or to enforce our agreements.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise these rights, contact us at hi@mulusites.com. We will respond within 30 days (or as required by applicable law). Where technically feasible, we also provide in-app controls for managing your privacy preferences.
Data Portability Format: When you request a copy of your data, we will provide it in a structured, commonly used, machine-readable format (JSON or CSV), or another format upon reasonable request.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
Global Privacy Control (GPC): We honor Global Privacy Control (GPC) signals sent by your browser. When we detect a GPC signal, we treat it as a valid opt-out request for the sale or sharing of your personal information, as required by the CCPA/CPRA and other applicable state privacy laws.
If you are in the EEA, UK, or Switzerland, you also have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates applicable law. You can find your relevant supervisory authority at edpb.europa.eu (EEA) or ico.org.uk (UK). EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Your data may be processed in the United States and other countries where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.
For transfers of personal data from the EEA, UK, or Switzerland to countries that have not received an adequacy decision, we rely on the European Commission's Standard Contractual Clauses (SCCs) as the primary safeguard mechanism, supplemented by additional technical and organizational measures where appropriate. We also rely on the UK International Data Transfer Agreement or UK Addendum to the EU SCCs for transfers from the United Kingdom. Copies of the applicable transfer mechanisms are available upon request at hi@mulusites.com.
Our primary service providers and their data processing locations include: Supabase (United States), Cloudflare (global CDN with regional processing), Stripe (United States), and Vercel (United States). Third-party AI providers may process data in various locations according to their own policies. Published site content is distributed globally through our CDN infrastructure.
The Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13. We also comply with equivalent international laws protecting minors' data, including GDPR provisions on children's consent. If we become aware that we have collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe we have collected information from someone under 18, please contact us at hi@mulusites.com.
For privacy-related questions, concerns, or requests, contact us at:
This Acceptable Use Policy ("AUP") governs your use of Mulu Sites, including all websites you create, edit, and publish through the Service, and all related services operated by Mulu Code LLC (collectively, the "Service"). This AUP is incorporated into and forms part of our Terms of Service. It applies to all users and all content created, published, hosted, or transmitted through the Service.
Violations of this AUP may result in immediate suspension or permanent termination of your account, removal of all published sites, and forfeiture of any prepaid credits or fees, at our sole discretion, with or without prior notice. We may also report violations to law enforcement where appropriate.
You may not use Mulu Sites to create, host, publish, or distribute any of the following:
When using AI features in Mulu Sites, you may not:
Important: All AI-generated visuals (images, videos, backgrounds) must be reviewed by you before publishing. You are responsible for ensuring generated visuals are appropriate, non-infringing, and legally compliant.
Each plan tier includes specific resource allocations for bandwidth, storage, number of published sites, and AI credits. Full details are on the Pricing page. You may not:
Excessive or abusive resource consumption that impacts other users or the stability of the Service may result in temporary throttling, suspension, or termination of your account. We reserve the right to modify resource limits at any time.
All websites published through Mulu Sites must comply with this AUP. In addition:
We enforce this AUP at our sole and absolute discretion. Enforcement actions escalate based on severity:
Severe violations result in immediate termination without warning. Severe violations include but are not limited to: child exploitation material, active malware distribution, phishing operations, or any content that poses an imminent threat to safety.
We may take action without prior notice in cases requiring an immediate response. We are not liable for any damages, losses, or costs resulting from enforcement actions taken under this AUP. Forfeiture of prepaid credits, wallet balances, or unused subscription time may result from account termination for AUP violations.
If you encounter a site published through Mulu Sites that violates this AUP, please report it to hi@mulusites.com. We take all reports seriously and will investigate in a timely manner. Please include as much detail as possible, including the site URL, a description of the violation, and any supporting evidence (screenshots, etc.).
We may, but are not obligated to, proactively monitor published sites for violations of this AUP. We are not responsible for User Content and have no obligation to review, screen, or remove sites, though we reserve the right to do so at our sole discretion.
We may cooperate with law enforcement agencies, regulatory authorities, or other governmental bodies in the investigation of suspected illegal activity. This cooperation may include providing information about your account, your published sites, and your usage of the Service as required by law, subpoena, or court order, or where we believe in good faith that disclosure is necessary to prevent imminent harm.
We may update this AUP from time to time. Material changes will be communicated via email or in-app notification. Continued use of the Service after changes to this AUP constitutes acceptance of the updated policy.
Questions about this policy? Contact us at hi@mulusites.com.